We have an immediate opening for a Customer Relationship Liaison with a leading medical supply company. This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
Compensation: Base: $42,000 - $50,000+ Full Healthcare Benefits 401K and company stock options Mileage reimbursement
Location: Bellingham, WA
Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
Coordinates patient services with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
High School diploma required.
Minimum of three years driving history required.
Must be at least 21 years of age or older at the time of hire.
Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Geographically located within the assigned territory.
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